Privacy Policy

1. About this Privacy Policy

ITRoute Communications Pty Ltd ("ITRoute", "we", "our" or "us") provides IT training and certification-related services in Australia. We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, when we may share it, and how you can contact us about your information. We aim to handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where they apply to us.

This policy applies to our website at www.itroute.com.au, course enquiries, enrolment interactions, training communications and related services.

2. Personal information we may collect

Depending on how you interact with us, the information we collect may include:

• Contact details: name, email address, telephone number, company name and other information you provide.
• Training details: courses of interest, enrolment information, attendance, training preferences, correspondence and support requests.
• Billing information: invoicing details, payment status and transaction references. Payment card information, if used, may be processed by a third-party payment provider rather than stored by ITRoute.
• Website information: IP address, device and browser details, pages viewed, referring websites and interactions measured through cookies or similar technologies.
• Other information: information you voluntarily include in enquiry forms, emails, telephone conversations or feedback.

Please avoid sending sensitive personal information unless it is necessary and we have requested it through an appropriate channel.

3. How we collect information

We may collect information when you submit a contact or course enquiry form, register for training, communicate with us by email or telephone, request a quotation, subscribe to updates, or browse our website. We may also receive information from an employer arranging training on your behalf, or from training, examination, payment and technology providers where relevant and permitted.

4. How we use personal information

We may use your information to:

• Respond to enquiries and provide course information, schedules and quotations.
• Process enrolments, organise training and communicate essential course updates.
• Provide learning support, administrative assistance and customer service.
• Manage invoicing, payments, accounting and business records.
• Improve our website, courses, services and customer experience.
• Maintain website security, prevent misuse and troubleshoot technical issues.
• Send training news or promotional information where permitted by law and your communication preferences.
• Meet legal, regulatory, contractual and recordkeeping obligations.

Where required, we will seek your consent or provide an appropriate choice before using your information for a new purpose.

5. Marketing communications

If you receive marketing emails or other promotional messages from us, you can ask us to stop by following the unsubscribe instructions in the message (where provided) or by contacting info@itroute.com.au. We may still send necessary non-marketing communications about an enquiry, enrolment or service you have requested.

6. Cookies, analytics and advertising

Our website may use cookies and similar technologies to support site functionality, understand visitor activity and measure the performance of marketing campaigns. Depending on the technologies enabled on our website, third-party services such as Google Analytics or Google Ads may collect or receive information about website interactions.

You can manage or block cookies through your browser settings. Some website features may not work as intended if certain cookies are disabled. Third-party services may have their own privacy policies and controls.

7. When we may disclose information

We may share information when reasonably necessary with service providers assisting us with website hosting, email, customer communications, payment processing, accounting, course delivery, learning systems, or certification and examination arrangements. We may also disclose information to a relevant employer or sponsoring organisation in connection with training they have arranged, where appropriate and lawful.

We may disclose information if required or authorised by law, or to protect the security and integrity of our services. We do not disclose personal information to unrelated parties for their own direct marketing without an appropriate legal basis.

8. Overseas service providers

Some technology, cloud, email, analytics or training-related service providers may store or process information outside Australia. The locations and arrangements depend on the providers used. Where Australian privacy law requires it, we will take reasonable steps in relation to overseas disclosures of personal information.

9. Information security and retention

We take reasonable steps appropriate to our operations to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No method of internet transmission or electronic storage is completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including service delivery, legitimate business needs and applicable legal obligations. When information is no longer required, we aim to delete it or de-identify it where reasonably practicable and legally permitted.

10. Access and correction

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date. We may need to verify your identity before responding. Any exceptions or charges will be handled in accordance with applicable law.

11. Privacy questions and complaints

If you have a privacy question or concern, please contact us using the details below and describe the issue. We will review your request and respond within a reasonable timeframe.

If you are dissatisfied with our response, you may be able to raise a complaint with the Office of the Australian Information Commissioner (OAIC), subject to its jurisdiction and complaint requirements.

12. External websites

Our website may link to third-party websites, including certification vendors and training-related resources. We do not control their privacy practices. Please review the privacy policies of those websites before providing information to them.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The updated version will be published on this page with a revised "Last updated" date.